Under general direction, the Senior Manager, Data Movement and Reporting is primarily responsible for providing oversight, support, and leadership to a team of resources responsible for the development and overall guidance pertaining to movement of data through the Enterprise ETL tool – Informatica as well as development of Reports through NASCO Reporting tools Actuate and Cognos. This role helps establish NASCO data movement and reporting strategy, and support overarching Enterprise Information Management (EIM) goals in the successful delivery of systems projects of both strategic and tactical nature. This position ensures the team adheres to all standards and methodologies as defined by Enterprise Information Management . Areas of functional responsibility include Informatica and all the underlying components like Powercenter, Exchange as well as as well as support of the current Actuate Reports and the migration strategy to Cognos as the Enterprise Reporting tool. Additionally this role is responsible for overseeing financial management and and ensure overall compliance and adherence to departmental processes, procedures, and guidelines. This position collaborates with vendor partners in order to assure adherence to contractual agreements. This position communicates with resources within the EIM team, as well as other internal teams such as Internal System Services, Product, Production Support, NASCO Development Team, NSST, and Client Delivery, and external teams such as Vendor Partners and Plans.
Monitors, manages to, and verifies Service Level Agreement (SLA) and Key Performance Indicator (KPI) compliance for CSRs, projects, and initiatives in order to meet contractual agreements.
Manages escalations for development and delivery issues such as SLA misses.
NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.