The Plan Advocate Consultant Team Lead role is accountable for supporting a variety of technical and business solutions related to NASCO’s Products and Services for larger or multiple Plan customers. This role will act as a Subject Matter Expert on multiple aspects of the NASCO Processing System. Provides support on issues impacting ongoing operations and production services associated with NASCO’s ability to meet and/or exceed our service level commitments to our customers. Responsibilities include evaluating critical business issues and associated system designs in order to verify the impact, risk and necessary corrective actions required to assure both business and technical solutions meet our customer’s needs. Oversees large or multiple NASCO Plan Customers and is accountable for service level performance within specific system areas, manages budgets associated with CSRs and help desk tickets and mentors both internal NCSC representatives (PAS & SCA roles) and customers on research techniques and tools associated with problem triage and resolution. Must possess cross functional knowledge on NASCO’s BlueCard, Claims, Membership and E-business product offerings; as well as NASCO service offerings such as the Business Effectiveness Unit, Customer Account Services and Account implementations. Takes the lead in communication with all levels of upper management and communicates initiatives regarding project status.