• Performance Improvement Consultant

    Location US-Home Office/ Remote
    # Positions
    Information Technology - All Openings
    Travel Requirements
  • Overview

    Under general direction this role supports key internal organizational effectiveness initiatives within NASCO surrounding process improvement, organizational transformation, and operational transformation as prioritized by Senior Leadership. This entails driving company-wide projects, programs, and initiatives, gaining buy-in from key stakeholders throughout the organization to drive change, developing process flows, and assisting with training plans.  This position communicates with the Senior Technical Manager,  regarding work and assignments, as well as associates throughout the organization regarding change, process improvement, and process adherence.


    Essential Roles and Responsibilities:

    • Develops and maintains understanding of various business processes and functions within the NASCO organization in order to design and build comprehensive business solutions.
    • Develops and maintains organizational standards (processes and procedures) regarding the use of enterprise portfolio, project, resource and change management tools to facilitate consistency and efficiency throughout the organization.
    • Performs tasks or deliverables from multiple disciplines (i.e., Project Management, Business Analysis, Requirements Management, etc.) and builds subject matter expertise and credibility quickly in order to influence and drive standardization.
    • Analyzes the needs/requirements of various stakeholder groups in order to design and develop comprehensive solutions for business problems or targeted improvement opportunities.
    • Assesses change effort and defines the scope, schedule, milestones, and deliverables for organizational adoption of the change.
    • Develops standard messaging and communicates change vision across the organization to ensure continuity.
    • Facilitates conversations with stakeholder areas to ensure integration of change across the organization and within existing processes and procedures.
    • Coaches, mentors, and advises process owners in the operational deployment of organizational change.
    • Creates and executes and/or manages governance and measurement systems to track adoption, utilization, and proficiency of individual changes,
    • Consults with process owners when resistance and performance gaps are identified to develop and implement corrective actions or solutions.
    • Performs other duties as assigned by manager


    Required Knowledge, Skills, Abilities and Experience:


    • Ability to work collaboratively or independently as the situation warrants
    • Knowledge of Project Management Methodology
    • Knowledge of gathering business requirements
    • Knowledge of software development lifecycle and methodology
    • Knowledge of NASCO processes and procedures such as 2.0 and CSR
    • Knowledge of Visio to document process flows.
    • Knowledge of tools such as Planview, PDM, Microsoft Office Suite.
    • General of the interrelationships between NASCO and Blue Cross Blue Shield customer plans.
    • Broad understanding of NPS applications and product offerings
    • Ability to build trust, build partnerships, and gain buy-in for adoption of organizational change
    • Ability to ask critical questions to conduct root cause analysis
    • Systems thinking skills
    • Excellent communication skills, both written and oral.
    • At least 10 years of experience in project management
    • At least 10 years of experience gathering requirements and conducting  business analysis
    • Proven experience in managing organization-wide process improvement initiatives

     Desired Knowledge, Skills, Abilities and Experience:

    • Knowledgeof Microsoft Project

    Required Training and Education:

    Bachelor’s degree in a related field or the equivalent work experience

    Desired Training and Education:

    PMP or IIBA certifications


    Working Conditions:


    • Well-lighted, heated and/or air conditioned indoor office setting with adequate ventilation
    • Must be able to sit and use equipment at workstation for up to 8 hours daily



    NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.


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