Under general supervision and guidance of Solution Center Analyst II, the Solution Center Analyst I role provides Level I support to users of the NASCO systems and is the first line of contact for any customer who needs support. The Solution Center Analyst I answers calls and emails to handle issues across a small selected number of system areas on the NASCO processing system, support personal computer hardware /software, and collect detailed information which will be passed to Solution Center Analyst II’s and/or escalated to level II (PAC’s, Deskside Support, Application Support) and III (TechOps/NDT) teams through tickets in the call tracking system. They will track the issues for and communicate updates or resolutions to customers. The Solution Center Analyst I will be able to provide standard levels of technical support across one or a number of operational areas for NASCO and communicate to NASCO Customer Service Center Management Team regarding status of calls and problem resolution.
NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.