• Technical Consultant I

    Location US-GA-Atlanta
    # Positions
    Information Technology - All Openings
    Travel Requirements
  • Overview

    Under direction, the Technical Consultant I is primarily responsible for providing technical system knowledge and assistance for simple to moderately simple issues focused around an assigned business area.  In particular this role conducts triage support for failed test cases and helps in managing a list of Production tickets. This role also contributes to the organization's performance by working with other knowledgeable experts to help customers to understand the product functionality and providing technical support assistance, defect fix reviews, and to assist in proposing solutions in a timely manner in order for customers to meet their business goals.


    Essential Roles and Responsibilities:

    • Works with vendors to prioritize simple/moderately simple production tickets based on impact to customer in order to assist in  providing solutions in a timely manner.
    • Provides assistance in triage support for any production and testing tickets related to the assigned business area applications in order to remove defects pre-production and ensure the application will work according to the requirements.
    • Provides system support to test teams and customers for assigned business area regarding system functionality.
    • Performs operations support responsibilities (as applicable)
    • Supports more advanced individual in implementing workarounds and short term solutions so customer can continue their business activities without interruption while issues are being resolved.
    • Assists with technical impact analysis on enhancement projects to product and project teams.
    • Generates daily defect reports to higher management.
    • Assists in providing  support for assigned business area new patch deployments and batch configurations.
    • Configures applicable applications as appropriate to run jobs for each Plan.
    • Assists in developing test plans and test scenarios to make sure that new release or patch is meeting all requirements and there is no critical impact on customer.
    • Assists in reviewing  efixes received daily from Vendors for defect tickets so these can be deployed and ready to test on time.
    • Creates CSRs for defect fixes from Vendors.

    Additional Roles and Responsibilities:

    • Assists in defining work flow or process flows within the department in order to streamline and increase efficiencies.


    Required Knowledge, Skills, Abilities and Experience:


    • Knowledge of NASCO System Area (applicable to particular role).
    • Knowledge of NPS, FTP, PDM, Clearquest, JCLs
    • Knowledge of TSO Mainframe and how to copy, create, duplicate, delete, edit, download, and upload datasets
    • Knowledge of creating SQL queries and executing in DB2
    • Knowledge of Microsoft Office Suite including Outlook, Excel, and Work.
    • Knowledge of the Healthcare Insurance industry
    • Excellent written and verbal communication skills
    • Excellent analytical skills
    • Decision making skills to use good judgment in critical times
    • Ability to manage and prioritize workload based on impacts to the customer
    • Ability to facilitate meetings with Customers and Vendors
    • Ability to translate business needs into technical requirements
    • Proven experience in creating test plans
    • Proven experience in executing test case scenarios
    • Proven experience in conducting root cause analysis on technical systems
    • 3-5  years of experience related to software development lifecycle methodology.
    • At least 1 year of experience with Healthcare Insurance Industry
    • 3-5 year combined experience in software development and software implementations on mainframe, mid-tier, and integrated applications.

    Desired Knowledge, Skills, Abilities and Experience: 

    • Knowledge of Microsoft Visio.
    • Knowledge of UML


    Required Training and Education:

    • Bachelor’s degree in computer science or related field, or equivalent work experience.



    NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.



    Role/Department Specific Details

    Technical consultant with strong business and analytical skills.
    Assists in defining work flow or process flows within the department in order to streamline and increase efficiencies.


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