• System Engineer III

    Location US-GA-Atlanta | US-Mechanicsburg, PA (NASCO office) | US-Home Office/ Remote
    # Positions
    3
    Category
    Information Technology - All Openings
    Travel Requirements
    0-20%
  • Overview

    Under minimal direction, the System Engineer III is a technical leader responsible for facilitating and performing effective definition, analysis, technical planning, design, development, testing, system integration, verification, and validation, cost and risk analysis, and implementing the Information Technology application and computer solutions that meets NASCO and the Plan business needs.  The System Engineer III is accountable for delivery of complex technical solutions in support of NASCO wide (or Plan Enterprise) implementation of product capabilities related to data management and/ or claim processing subsystems.  The role requires in-depth knowledge of health insurance, the NASCO MembersEdge Product, and coding languages applicable to NASCO. The System Engineer III is a noted system matter expert in a particular aspect of the NASCO MembersEdge Product and mentors lesser skilled System Engineers.  The System Engineer III communicates with Managers and Customers regarding status of assigned projects and customer requests.

    Responsibilities

    Essential Roles and Responsibilities:

    • Serves in Technical Leader role as needed and assigned
    • Works with Plan customers to interpret and clarify business requirements and test plans, and implements system enhancements and fixes to maximize MembersEdge Product utilization and performance.  Includes the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, cost constraint, hardware, and software specifications
    • Explores system capabilities to support specific business needs.  Determines the economic and operational feasibility of using system solutions to satisfy information needs and presents proposals for system enhancements, improvement and/or replacement of existing systems.
    • Performs Estimates and Designs on complex CSRs (>1500 hours).  Responsible  for creating and maintaining technical deliverables such as Technical Design Documents and Technical Design Reviews and reviewing /approving ones created by others
    • Communicates to management opportunities for improving NASCO and customer performance
    • Develops and leverages reusable solutions that reduce cycle times and speed to market.
    • Provides coaching and mentoring for less experienced System Engineers
    • Builds relationships with internal and external customers and peers
    • Applies sound judgment, discretion and analysis in coordinating, developing and designing computerized information systems solutions for business problems to meet expanding or changing business requirements
    • Works with Managers, Project Managers, and Schedulers to assist with assigning the estimate, design, and construction work.
    • Codes changes in accordance with the Technical Design Documentation and coding standards
    • Facilitates peer reviews and walkthroughs of system enhancements 
    • Reviews products, applications, documents and systems to ensure they are in compliance with established quality standards and meet requirements
    • Validates the quality of deliverables produced by members in the team
    • Verifies application code as defined by high-level requirements and coding standards by utilizing development techniques  
    • Develops Test Plans and testing output against requirements to ensure the program functions as specified by the customer
    • Develops, reviews, and approves promotion implementation plans ensuring the plan is enacted and documented.  Assists Project Manager in planning and developing all documents necessary for the implementation 
    • Promotes code into appropriate systems while validating and monitoring the output to ensure the code works per requirements
    • Identifies and recommends scope and direction changes due to multiple reasons such as errors, solution improvement, etc to better meet customer needs
    • Leads technical support of both Model Office and Production environments, including monitoring / balancing of inventory and system issues, plus research and resolution of Model Office and Production issues so claims can be paid accurately and timely
    • Provides support to NASCO and the Plans to implement process improvements that enhance efficiencies and productivity
    • Generates ad hoc reports for the Plan customers to support research and analysis, recovery efforts, and post-implementation check out of system enhancements
    • Manages CSR workload by reviewing assigned CSRs to improve timely delivery and to, prevent aging
    • Performs other duties as assigned by manager or team lead

    Qualifications

    Role/Department Specific Details

    • Candidate will be required to perform as a technical lead and triage team contact for MembersEdge release and defect activities.
    • Candidate will be required to perform production support activities such as cycle evaluation and reporting, abend research and resolution with appropriate vendor teams, impact analysis of upcoming releases, implement and deploy eFix, eProject and patch/release code to NASCO environments and monitor and propose RTI solutions for the MembersEdge cycles.
    • Candidate will also be required to support individual NASCO Tech Ops projects as assigned by the team.
    • Candidate may be required to assign, track, and communicate progress of various MembersEdge production support related tasks and activities.

    Required Knowledge, Skills, Abilities and Experience:

    • In-Depth knowledge of the Health Care industry
    • Minimum of 8 years analyzing and coding healthcare insurance computer applications.  NASCO experience is highly preferred
    • Minimum of 8 years of programming experience in either mainframe or mid-tier applications.  NASCO experience is highly preferred
    • Minimum 8 years of proven experience in developing and implementing software testing strategies.
    • Minimum 8 years of proven experience serving as a Technical Leader on Large size Projects (500+ hours)
    • Extensive working knowledge of NASCO software development standards, coding standards, and best practices
    • Proven proficient knowledge in designing and developing software within the framework of Software Development Life Cycle
    • Extensive working knowledge of claim or membership data and applications
    • In-Depth knowledge of and experience in all phases of system development life cycles
    • Proven proficient knowledge of implementation on a multi-platform architecture
    • Demonstrated very strong conceptual, analytical, and problem solving skills
    • Demonstrated excellent time management skills in supporting a variety of projects in addition to an understanding of the ways in which information technology can be applied within the enterprise
    • Proficient in all phases of system development life cycles and knowledgeable of  disciplined project management methodologies
    • Proficient interpersonal skills, including teamwork, facilitation, negotiation and leadership skills
    • Proven skill to protect technical principals while offering pragmatic solutions
    • Proven proficient ability to read application code and develop macros
    • Proven proficient ability to provide guidance to customer and peers on complex system enhancements
    • Proven ability to provide sound and financially responsible estimates and designs for system enhancements. This includes A&D Design, Feasibility, Construction, Ballpark, ROM, and Scope Change estimates.
    • Proven ability to assess and determine impacts of changes to the system

     

     Required Training and Education:

    • Bachelor’s degree with a computer science, engineering, business or mechanical engineering major or related field, or equivalent experience

     Desired Training and Education:

    • Certification in a relevant software discipline

     

     

    NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.

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