• System Engineer II

    Location US-GA-Atlanta | US-Mechanicsburg, PA (NASCO office) | US-Home Office/ Remote
    # Positions
    Information Technology - All Openings
    Travel Requirements
  • Overview

    Under general supervision, The System Engineer II is responsible for the analysis, construction, testing and implementation of changing business needs (requirements) and assisting with the resolution of business problems. Accountable for delivery of moderate to complex technical solutions in support of NASCO wide (or Plan Enterprise) implementation of product capabilities related to data management and or claim processing subsystems.  This role aids Plan analytical staff in research, development of business requirements and test plans, system documentation, and implementation of system enhancements and fixes in the delivery of practical systems solutions.  The Systems Engineer II  provides support for the MembersEdge Product and  assists in defining the development standards, programming, troubleshooting and management of problems affecting IT software to help sustain the highest system reliability, maintainability, and performance possible.  Communicates with Manager, and Customer regarding status of assigned projects and customer requests, and may also assume a technical leadership role for selected projects.


    Essential Roles and Responsibilities:


    • Works with Plan customers to interpret and clarify business requirements and test plans, and implements system enhancements and fixes to maximize MembersEdge Product utilization and performance
    • Researches and resolves production issues so claims can be paid accurately and timely
    • Explores system capabilities to support specific business needs
    • Performs Estimates and Designs on small to medium CSRs (<1000 hours)
    • Participates in quality assurance and code reviews.
    • Serves as a team lead on small to moderate application development projects, as needed and assigned.
    • Provides support to the Plan to implement process improvements that enhance efficiencies and productivity
    • Provides support of both model office and production environments, including monitoring/balancing of inventory and system issues
    • Manages CSR workload by reviewing assigned CSRs to improve timely delivery and to, prevent aging
    • Provides peer reviews and  walkthroughs of system enhancements
    • Generates ad hoc reports for the Plan customers to support research and analysis, recovery efforts, and post-implementation check out of system enhancements
    • Codes changes in accordance with the technical design documentation and coding standards.
    • Tests output against requirements to ensure the program functions as specified by the customer
    • Promotes code into appropriate systems while validating and monitoring the output to ensure the code works per requirements
    • Applies sound judgment, discretion and analysis in coordinating, developing and      designing computerized information systems solutions for business problems to meet expanding or changing business requirements
    • Determines the economic and operational feasibility of using system solutions to satisfy information needs and presents proposals for system enhancements, improvement and/or replacement of existing systems.
    • Creates and maintains technical design documentation for quality control purposes
    • Performs other duties as assigned by manager or team lead


    Role/Department Specific Details:

    • Candidate will be required to perform as a triage team contact for MembersEdge release and defect activities.
    • Candidate will be required to perform production support activities such as cycle evaluation and reporting, abend research and resolution with appropriate vendor teams, impact analysis of upcoming releases, implement and deploy eFix, eProject and patch/release code to NASCO environments and monitor and propose RTI solutions for the MembersEdge cycles.
    • Candidate will also be required to support individual NASCO Tech Ops projects as assigned by the team.

    Required Knowledge, Skills, Abilities and Experience:

    • Minimum of 4 years analyzing and coding healthcare insurance computer applications
    • Minimum 4 years of proven experience in developing and implementing software testing strategies.
    • Minimum 4 years of proven experience working with customers and end users.
    • Minimum 4 years of customer facing experience.
    • Minimum 4 years of experience  working independently and remotely with the majority of interaction with others being over the phone.
    • Proven experience leading, supervising, and mentoring System Engineers
      Proven experience serving as a Technical Leader on Projects 
    • General to working experience knowledge of Health Care industry
    • Proven experience displaying knowledge and capabilities in use of mainframe applications programming and file utilities
    • Knowledge of NASCO software development standards, coding standards and best practices or similar knowledge of other similar standards and practices
    • Excellent time management skills in supporting a variety of projects in addition to an understanding of the ways in which information technology can be applied within the enterprise
    • Proficient in all phases of system development life cycles and knowledgeable of disciplined project management methodologies
    • Ability to read application code and develop macros
    • Demonstrates flexibility to deal with people at a variety of levels, internally and externally
    • Ability to provide guidance to customers on moderate to complex system enhancements
    • Ability to provide high level estimates and designs for system enhancements
    • Ability to maintain awareness of state-of-the-art development tools, programming techniques, problem solving techniques, and computing equipment.
    • Ability to assess and determine impacts of changes to the system
    • Experience in all phases of system development life cycles

    Desired Knowledge, Skills, Abilities and Experience:

    • Working knowledge of claim or membership data and applications

     Required Training and Education:

    • High school diploma or equivalent experience
    • Bachelor’s degree with a computer science, engineering, business or mechanical engineering major or related field or equivalent experience


    Desired Training and Education:

    •  Certification in a relevant software discipline




    NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.


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