Under general supervision, the Plan Advocate Support (PAS) role provides Level II support to users of the NASCO system. The PAS handles less complex problems across assigned Plan customers on the NASCO processing system. The PAS escalates more complex problems to PAS II, NPA I, NPA II, and Level III (NASCO Technical) support so they are able to research and resolve them. Uses Knowledge Tree database and interacts with telecommunications, development, system support and Technical staff in order to research and resolve customer issues. May work with more experienced Plan Advocate Support to identify and correct core problems. Able to provide standard levels of technical customer support across one or a number of system areas on the NASCO processing system. Communicates to NASCO NCSC Leadership Team regarding status of calls and problem resolution.
Essential Roles and Responsibilities:
Required Knowledge, Skills, and Abilities:
Preferred Knowledge, Skills, and Abilities:
NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.