• Account Executive

    Location US-MI
    # Positions
    1
    Category
    Sales - All Openings
    Travel Requirements
    20-40%
  • Company Overview

    At NASCO, we’re more than a company. We’re a community of healthcare technology innovators driven by a shared purpose — to create digital health technologies that enable Blue Cross® and Blue Shield® Plans to deliver great service to their members and win in their markets. Our company is growing, and our digital health portfolio continues to expand, with solutions ranging from back office to blockchain. We’re seeking expert talent to join us in our pursuit of developing new innovative technologies and continuing to support our customers. NASCO is continually recognized for innovative workplace practices that enable our associates to be successful at work and at home. For eight straight years, NASCO has been recognized as a Top Workplace by The Atlanta-Journal Constitution. We’re more than company — we’re a community. Join us today.

    Overview

    Under general direction, the Account Executive supports the management of the Plan partnership between NASCO and an assigned Plan. This role is responsible for championing and supporting Plan strategy to NASCO’s strategy and vice versa. This role assists in aligning the Plan’s strategy to NASCO’s strategy in order to foster a beneficial relationship and provide the best customer service possible. The Account Executive identifies areas for overall growth and performs activities to improve customer satisfaction of the Plan he/she supports. General responsibilities include forming a customer relationship strategy, supporting business development initiatives, and managing resources at the Plan. Additionally, this role is expected to establish and maintain strategic relationships within the assigned Plan. The Account Executive is viewed as an advocate for the Client within NASCO and as an advocate for NASCO at the Client Site. This position communicates directly with Plan resources at the Director level and below. This role also communicates internally across NASCO within Account Executive and with other departments such as NDT, Operations, Professional Services, Product, Finance, Legal, and Senior Leadership.

    Responsibilities

    • Cultivates relationships across the Plan, typically at the Director level and below, to identify new potential business opportunities
    • Serves as a client liaison and client advocate by understanding the strategic direction of the Plan and the strategic direction of NASCO in order to support company success
    • Guides others as they navigate organizational channels at both the Plan and NASCO to bring resources together to solve business goals and strategic initiatives
    • Researches and provides data and information on trends and requirements related to the Plan’s business on NASCO
    • Assists with creating the following information to deliver to Plan leaders in support of Plan relations: annual budget forecast, customer relationship map, customer communication plan, annual and monthly forecasts, monthly KPI update, monthly communication with customer, executive statuses, year-end reviews, customer satisfaction survey participant list validation, monthly operations and system status reports, daily system status report, account trend reports, contract-member-claim reports, and other reports on data or information when requested
    • Oversees activities and acts as a point of escalation to ensure NASCO delivers on its commitments to the Plan
    • Advises and counsels Plan customer on business issues and topics of customer interest related to NASCO products, service offerings, or industry information
    • Collaborates with other leaders in Growth Office to better understand how to support Plan initiatives
    • Collaborates with other leaders across NASCO in order to ensure all delivery commitments are met with high customer satisfaction
    • Assistes with managing, creating, and administering an annual departmental budget
    • Helps define team's strategic objectives and drives business outcomes in alignment to the strategy
    • Participates in Plan annual planning and budgeting processes in order to identify potential opportunities for additional business such as enhancing NASCO’s portfolio of product offerings and services
    • Manages and supports Plan initiated projects/activities

    Role/Department Specific Details:

    • Understands Strategy and Solution Architecture

    Qualifications

    Required Knowledge, Skills, Abilities, Certification, Education and Experience:

    • Knowledge of Health insurance industry including understanding claims lifecycle, membership, enrollment billing and customer service
    • Knowledge of NASCO’s CSR process
    • Knowledge of Microsoft Office Suite
    • Knowledge of using Microsoft Excel for reporting and data analysis
    • Strong business acumen
    • Strong knowledge and understanding of financial acumen
    • Ability to plan and forecast
    • Ability to interpret data and information to support trend analysis
    • Ability to navigate through different levels of the organization
    • Ability to communicate effectively across all levels of the organization
    • Ability to manage customer relations with Director levels
    • Strong presentation skills
    • Strong interpersonal skills
    • Negotiation skills
    • Decision making skills including independent thought, judgment, and reasoning
    • Advanced customer service orientation
    • Minimum of 5 years of experience successfully managing large revenue generating accounts in excess of $5 million in annual revenue
    • Previous experience growing customer accounts in a consultative environment
    • Previous experience managing a Profit and Loss statement
    • Knowledge of the products and services NASCO offers
    • Bachelor's degree in Business, Finance, Marketing, Information Systems or a similar field or the equivalent work experience

    Desired Knowledge, Skills, Abilities, Certification, Education and Experience:

    • Knowledge of the technology industry
    • Minimum of 5 years of experience working with the Blues and/or NASCO
    • Minimum of 3 years in a leadership role
    • Knowledge of requirements gathering or project management principles
    • PMP or CBAP
    • Trusted Advisor training
    • Masters Degree preferred or equivalent health care plan experience in operations, marketing, or technical capacity

    Benefits and Perks:

    • Work/Life Balance – NASCO helps you find success at the workplace, and at home
    • Matching 401(k)
    • Employee Recognition and Bonus Programs – When NASCO is successful so are our employees!
    • Tuition Assistance – Learn, develop, and grow… on our dime!
    • E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
    • Choice of Blue Cross Blue Shield Health, Dental and Vision Plans
    • Wellness Program
    • 17 Days of Paid Time Off (PTO) per year – not including major holidays. That’s just starting out!
    • Company discount plans on mobile, technology services, etc., to help you save money

    NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer. Must have legal authority to work in the U.S.

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