Under minimal direction, the Application Support Engineer provides day-to-day customer contact and problem resolution for medium to complex issues with computer applications. Individual will create standard practices and procedures and exercise judgment to analyze, design, program, debug, modify and implement business solutions. Individual will be responsible for making decisions regarding tool customization and/or blended-solutions (open source coding and tool customization) for optimal results ensuring customer satisfaction. Individual will provide technical troubleshooting for problems and interface with internal IT support as required for infrastructure support.
Individual will provide primary maintenance and support for computer applications including implementation of patches/fixes, new releases, tool configuration, etc. Individual will also recommend changes in support practices, maintenance and standards, and provide cross-training to internal IT team and customer. Individual will perform technical leadership role for less experienced support personnel. Individual will work with IS leadership to set strategic direction and evolve services provided by infrastructure and internal application development. Must be precise yet flexible in service delivery; processes and tasks are subject to continuous feedback, improvement and refinement based on resources and customer needs. Communicates with manager regarding status of projects and initiatives.
Additional Roles and Responsibilities:
NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.