The Business Process Services (BPS) Manager is focused on the Enrollment, Membership, and Billing (EM&B) domain and responsible for overseeing department activities ensuring efficient, accurate, and compliant operational processing. They will provide direction and guidance to members of the team, partners, and vendor resources. The BPS Manager will lead by example, working complex scenarios and issues while supporting team activities. The BPS Manager will work with vendor resources to plan and execute day to day work activities and ensure adherence to training and guidelines. They will work with the vendor to ensure all service level agreements (SLAs) and metrics are met. The BPS Manager will generate and provide metrics and reporting to demonstrate the performance of the BPS work. The BPS Manager will report to the Director, communicating performance, risks and issues. When necessary this person will work with the Director to develop contingency plans and corrective action plans.
Note: We do not hire in the following states: AK, AR, DE, HI, ID, LA, ME, MN, MS, NV, NH, NM, ND, OR, RI, SD, VT, VA, WV, WY, D.C.
Benefits and Perks:
NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US.
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