As the Director of Cloud Operations at NASCO, you'll be at the forefront of driving technical excellence and innovation in cloud services, with a strong emphasis on AWS. The Director is responsible for the management and optimization of cloud-based systems to ensure they run smoothly, securely, and efficiently. You will be leading the charge in designing and implementing cutting-edge cloud solutions that power NASCO's next-generation applications and digital transformation. From day one, you'll roll up your sleeves to build and mentor a dynamic cloud services team, shaping the future of NASCO’s cloud strategy.

This role is responsible for Cloud operations and requires hands-on leadership and collaboration, ensuring that NASCO’s cloud-based applications not only meet but exceed expectations. You will have the chance to directly influence NASCO's digital transformation journey, leveraging your expertise to translate complex customer requirements into actionable plans that NASCO’s MSP partners execute without compromise. 

Joining NASCO means being part of a team that thrives on delivery, innovation, and pushing boundaries. Every day brings new challenges and opportunities to showcase your technical expertise, leadership acumen, and ability to collaborate with others. In partnership with the Architecture, Product, and Operations teams, you will redefine what's possible in cloud services, setting benchmarks for excellence and driving impactful change throughout NASCO. 

If you're ready to make a profound impact, shape the future of cloud technology at NASCO, and drive transformative outcomes, this is your opportunity to shine.

• Builds and mentors the Cloud Operations team to drive delivery excellence and ensure high-quality outcomes
• Cultivates strong internal relationships and serves as an advocate and subject matter expert, sharing insights, implications and alternatives to drive cloud innovation
• Interprets customer requirements and guides the execution of client engagements, translating needs into actionable technical solutions
• Identifies and mitigates program risks, implementing remediation plans to ensure project success
• Deploys highly available, scalable, and secure cloud infrastructure with a focus on AWS, adhering to best practices and industry standards
• Implements networking solutions using AWS services
• Defines and implements infrastructure migration strategies and techniques to migrate workloads into AWS cloud environments
• Designs and develops automation frameworks to support continuous delivery and integration processes, optimizing efficiency and reliability
• Acts as the primary point of contact between internal customers and the MSP executing cloud services, ensuring alignment on execution strategies, timelines, and deliverables
• Contributes to organizational growth by driving AWS cloud strategy, fostering innovation, and leading initiatives that support the organization’s digital transformation journey
• Leads, influences and manages a team of resources to include conducting talent acquisition activities, coaching and/or mentoring, and identifying training requirements for associates
• Conducts performance management activities, including performance reviews, goals, development and continuous feedback
• Determines the appropriate staffing mix of contractors and associates to maintain steady work and stay within budget
• Creates, manages, and administers an annual departmental budget which may include billable hours and percentage targets
• Helps define department strategic objectives and drives business outcomes in alignment to the organizational strategy

Required Knowledge, Skills, and Abilities:

• Expert knowledge of AWS cloud services and infrastructure, including but not limited to EC2, S3, RDS, Lambda, VPC, IAM, CloudFormation, and Route 53
• Ability to apply cloud architecture principles, including scalability, high availability, data retention, disaster recovery, and security best practices.
• Skill in AWS cost management and optimization strategies
• Ability to work within compliance frameworks and regulations relevant to cloud environments (e.g., HITRUST, HIPAA, SOC 2)
• Skilled in performance tuning and optimization of AWS services for cost, reliability, and performance
• Ability to troubleshoot complex AWS infrastructure issues and provide timely resolutions
• Ability to lead technical discussions and influence decision-making processes related to cloud architecture and solutions
• Strong project management skills with a focus on delivering projects on time and within budget
• Proficient in automation tools and scripting languages for infrastructure provisioning and configuration management (e.g., Terraform, CloudFormation, PowerShell, Python
• Ability to cultivate internal relationships, share insights, and drive innovation
• Proficient in cloud networking concepts

Experience:

• 5 years’ experience in people management, fostering professional growth and leading teams to success in a senior management capacity
• 8 years of experience in AWS cloud strategy, operations, and infrastructure, with a focus on innovation, technical leadership, digital transformation and cloud migrations
• 8 years of experience in strategic planning, processes improvement, or IT leadership
• 8 years of experience in process improvement, customer and vendor relationship management, and resource optimization
• 8 years of experience in networking technologies, implementing AWS networking solutions using automation tools and scripts

Required Education:

• Bachelor’s degree in a related field or equivalent work experience

Required Training and Certifications (one or more required):

• AWS Certified Solutions Architect (Associate or Professional)
• ITIL Certification
• AWS Training
• Cloud Security Training relevant to AWS environment

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available

• Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment