Under general supervision, the System Engineer II is responsible for the analysis, construction, testing and implementation of changing business needs (requirements) and assisting with the resolution of business problems. Accountable for delivery of moderate to complex technical solutions in support of NASCO wide (or Plan Enterprise) implementation of product capabilities related to data management and membership or billing processing subsystems.  This role aids Plan analytical staff in research, development of business requirements and test plans, system documentation, and implementation of system enhancements and fixes in the delivery of practical systems solutions.  The Systems Engineer II provides support for the MembersEdge enrollment and/or billing applications system and assists in defining the development standards, programming, troubleshooting and management of problems affecting IT software to help sustain the highest system reliability, maintainability, and performance possible.  Communicates with Manager, and Customer regarding status of assigned projects and customer requests and may also assume a technical leadership role for selected projects.

• Works with Plan customers to interpret and clarify business requirements and test plans, and implements system enhancements and fixes to maximize MembersEdge Enrollment and/or Billing utilization and performance
• Researches and resolves production issues to maintain enrollment and billing cycles as scheduled
• Explores system capabilities to support specific business needs
• Performs Estimates and Designs on product roadmap backlog
• Participates in quality assurance and code reviews
• Serves as a team lead on application development projects, as needed and assigned
• Provides peer reviews and walkthroughs of system enhancements
• Codes changes in accordance with the technical design documentation and coding standards
• Promotes code into appropriate systems while validating and monitoring the output to ensure the code works per requirements
• Applies sound judgment, discretion and analysis in coordinating and developing systems solutions for business problems to meet expanding or changing business requirements
• Determines soundness of system solutions and presents proposals for system enhancements, improvement and/or replacement of existing systems
• Ensures alignment of system solutions in accordance with Architectural Standards
• Creates and maintains technical design documentation for quality control purposes.  Also provides input to changes needed to User Guides and Technical documentation
• Performs other duties as assigned by manager or team lead

Required Experience:

• Minimum of 4 years analyzing requirements and coding computer applications
• Minimum of 4 years analyzing and coding healthcare insurance computer applications
• Minimum of 4 years of programming experience in CAGen, GuardIen, COBOL, Report Composer, or any other tool needed to support MembersEdge development
• Minimum 4 years of customer facing experience
• Minimum 4 years of experience working independently with minimal supervision
• Minimum 4 years of proven experience working with customers and end users
• Minimum 4 years working experience in Health Care industry
• 1 year Proven experience displaying knowledge and capabilities in use of mainframe applications programming and file utilities

Required Training, Certification and Education:

• Bachelor’s degree with a computer science, engineering, business or mechanical engineering major or related field or equivalent experience

Required Knowledge, Skills, Abilities:

• Demonstrates understanding in multiple functional areas, and the information technology associated with those areas
• Knowledge of NASCO software development standards, coding standards and best practices
• Intermediate knowledge of business software applications (Word, Excel, PowerPoint)
• Very strong conceptual, analytical, and problem-solving skills
• Excellent time management skills in supporting a variety of projects in addition to an understanding of the ways in which information technology can be applied within the enterprise
• Proficient in all phases of system development life cycles and knowledgeable of disciplined project management methodologies
• Strong interpersonal skills, including teamwork, facilitation, negotiation and leadership skills
• Ability to communicate effectively when dealing with internal and external customers both in writing and verbally
• Demonstrates flexibility to deal with people at a variety of levels, internally and externally
• Ability to provide guidance to customers on moderate to complex system enhancements
• Ability to provide high level estimates and designs for system enhancements
• Ability to maintain awareness of state-of-the-art development tools, programming techniques, and problem-solving techniques
• Ability to assess and determine impacts of changes to the system
• Experience in all phases of system development life cycles
• Proven experience serving as a Technical Leader on Projects

Preferred Knowledge, Skills, Abilities:

• Working knowledge of MembersEdge or MetaVance system applications
• Working knowledge of MembersEdge Enrollment and/or Billing subsystems

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
• Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US.

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.