Product Manager

Under general direction, the Product Manager partners with Product leaders, product owners, and Engineering to provide a clear product vision and strategy for delivery.  The Product Manager is a key team member who effectively integrates, motivates and builds relationships with and between product team members, customers, key stakeholders, executives, and other individuals or organizations involved with the end-to-end product life cycle.  Through ongoing market analysis, competitive analysis, customer interaction and collaboration with engineering/development, business and financial stakeholders, product managers define product goals to meet strategic goals, set priorities, guide and support development and operational activities, and provide direction and oversight to product teams. This individual communicates effectively with management, peers, customers, analysts and the leadership team regarding status of product initiatives, market trends, and product release status.

• Creates a close working relationship with the Product Owner to make appropriate decisions relating to product development by providing clear guidance and setting “guardrails” to operate within
• Establishes product roadmaps and release plans that satisfy requirements and achieve customer outcomes
• Leads customer advisors in product portfolio committees by demonstrating the ‘Voice of the Customer’ internally
• Solves and validates potential solutions with customers and the market by discovering key pain points and problems worth solving
• Develops a deep understanding of business goals and processes to inform product priorities and enhancement recommendations
• Develops business cases to meet strategic initiatives and define Epics from which Product Owners can develop release plans
• Translates desired business outcomes into actionable product and technical requirements in partnership with engineering resources and technology advisors
• Maintains and prioritizes epic-level roadmap to support multiple product delivery teams in the release lifecycle
• Manages product investment decision making and the overall financial performance of the product, taking a return-on-investment approach to increase the value while balancing product costs
• Communicates with product stakeholders to surface, balance and prioritize feedback from multiple groups such as sales, marketing, customer support, customer experience (CX) and user experience (UX) leaders, as well as customers and the market
• Communicates the product strategy, and ensures a common understanding among internal and external stakeholders
• Maintain a groomed backlog of innovation and investment ideas

Required Knowledge, Skills, and Abilities:

• Ability to facilitate difficult discussions and prioritize competing interests by managing both strategic and tactical interests
• Ability to work effectively and influence cross-functional teams without formal authority leading to positive outcomes and goals
• Ability to surface, prioritize and balance multiple stakeholder priorities
• Ability to define and launch products
• Skill in problem-solving and analytical thinking
• Ability to deal with uncertainty
• Skill in oral and written communication
• Skill in presenting to clients and representing the organization in the market
• Ability to build strong relationships and collaborate across diverse and matrixed stakeholders and customers

Experience:

• 5+ years of experience as product owner, product manager or similar role
• 3 years of experience working in healthcare IT or software
• Practical experience or technical background with expertise and experience in SAFe/Agile/Waterfall development methods
• Experience developing and managing product roadmaps, goals and themes, for more one or more products in a product portfolio
• Proven experience with design thinking principles and customer/user experience centered design frameworks
• Experience with researching and understanding both market and customer needs
• Experience leveraging data to inform decision making and assist in solving engineering problems

Required Training, Certification and Education:

• Bachelor’s degree (B.A.) product design, engineering, business or related degree; or equivalent work experience

Preferred Training, Certification and Education:

• CSPO, SAFe POPM certifications

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
• Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US.

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.