Under general direction, the Senior Application Engineer is responsible for providing advanced technical support, troubleshooting, and administration of Microsoft 365 applications, ensuring optimal performance, security, and user satisfaction.  This role works closely with end-users, administrators, and cross-functional teams to resolve complex issues, optimize configurations, and support integrations with other enterprise applications. Contributes to incident resolution, system enhancements, migrations, and best practice implementations within the Microsoft 365 ecosystem. Has deep expertise in Microsoft Online Services, including SharePoint, Exchange Online, Microsoft Teams, Teams Voice, and OneDrive. Communicates to manager regarding status of projects and initiatives.

• Provides Tier 2 and Tier 3 support for Microsoft 365 applications, including SharePoint, Exchange Online, Teams (including Teams Voice), and OneDrive
• Troubleshoots and resolves email flow, calendaring, collaboration, and voice communication issues
• Administers and optimizes Teams Voice (Phone System, Calling Plans, Direct Routing, Operator Connect)
• Manages and supports SharePoint Online site collections, permissions, and integrations
• Monitors and maintains Exchange Online policies, security settings, and compliance configurations
• Assists with OneDrive for Business administration, including syncing, permissions, and data recovery
• Works closely with security teams to ensure compliance with Microsoft 365 security best practices
• Implements and support PowerShell scripting for automation and reporting
• Collaborates with vendors and Microsoft Support for issue resolution and service improvements
• Assists in migrations, upgrades, and deployments of Microsoft 365 services
• Provides documentation, knowledge sharing, and training to internal teams and end-users
• Implements and manages proactive application monitoring solutions to ensure high availability, performance, and reliability of business-critical applications
• Develops automated alerting mechanisms with the appropriate thresholds and escalation policies to notify IT teams of potential issues in real time
• Develops and produces operational reports and/or status reports

Required Knowledge, Skills, and Abilities:

• In-depth knowledge of Exchange Online, SharePoint Online, Teams, Teams Voice, and OneDrive
• Strong troubleshooting skills in email, collaboration, and telephony environments
• Proficiency in PowerShell scripting for automation and reporting
• Experience with hybrid Exchange and migration projects (On-Prem to Cloud)
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Advanced knowledge of Corporate Enterprise Application products and applications

Required Experience:

• 5 years of experience in Microsoft 365 administration and support
• Experience with Teams Voice administration, including Direct Routing, Auto Attendants, and Call Queues

Required Education:

• Bachelor's degree in Computer Science, Software Engineering, or a closely related discipline; or equivalent experience

Preferred Certifications:

• Certifications such as Microsoft 365 Certified: Teams Administrator Associate, Exchange Administrator, or Enterprise Administrator Expert

 Working Conditions:

• Location: Home office/Remote
• Must use a computer for long periods of time with some walking, standing, bending, stooping or carrying light objects
• Travel: Flexibility to travel approximately 10% of the time
• Occasional weekend and evening availability during deployment and maintenance-window-oriented events

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available

• Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US.

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.