Under general direction, the Senior Manager, Knowledge Management role has overall accountability for the services delivered by the Enterprise Knowledge Management team. The Senior Manager will lead and direct full-service teams designing and delivering enterprise-facing and plan-facing Knowledge Management solutions. As the business owner of the corporate intranet and extranet environments, this role manages business implementation, change management, and rollout of upgrades and migrations, governance, ongoing user support, information architecture design, and management of enterprise content, including user interface, and collaboration with supporting technical teams.

• Develops and implements Knowledge Management (KM) strategies and frameworks
• Establishes and communicates best practices for knowledge capture, sharing and retention
• Maintains and improves knowledge repositories, ensuring accessibility, usability
• Organizes, curates and maintains knowledge assets, ensuring relevance and accuracy
• Oversees taxonomy, metadata and tagging systems for easy retrieval
• Ensures compliance with information governance and data security policies
• Facilitates communication and collaboration between departments to foster a culture of knowledge sharing
• Identifies and implements knowledge management platforms (e.g., SharePoint, Confluence, wikis or AI-driven solutions)
• Provides consultative services for KM tools and methodologies
• Leverages automation and AI to enhance knowledge retrieval and sharing
• Evaluates and improves existing KM tools and systems
• Develops metrics to assess the effectiveness of KM initiatives
• Identifies gaps in knowledge-sharing processes and recommend improvements
• Manages the viability of the corporate intranet, extranet and other environments as needed to ensure availability of comprehensive, current and compliant solutions
• Manages business impacts, communication and rollout of any updated solutions, including technology upgrades and environment migrations
• Fosters collaboration between vendors, internal teams, and appropriate stakeholders to achieve KM and corporate goals and objectives
• Leads, manages, and influences a team, including talent acquisition, coaching, training needs assessment, performance evaluation, goal setting, and ongoing feedback
• Creates, manages and adheres to an annual departmental budget, balancing billable hours and target percentages, while optimizing the mix of contractors and associates to ensure steady work
• Drives department strategic objectives and business outcomes in alignment to the organizational strategy

Required Knowledge, Skills, and Abilities:

• Strong understanding of KM frameworks and best practices
• Strong experience with knowledge management software and content management systems
• Skilled in strategic thinking and creating initiatives that support the overall direction of the business
• Ability to influence change
• Excellent communication, facilitation and training skills
• Strong problem solving and decision-making skills
• Experience with systems development methodologies
• Experience with testing and quality assurance practices
• Advanced project and process management skills
• Ability to collaborate across all levels of the organization

Experience:

• 6 years of related experience in a technology company
• 2 years working with systems development methodologies
• 2 years of experience in a leadership role managing a Knowledge Management team at an enterprise level

Required Training, Certification and Education:

• Bachelor’s degree in Knowledge Management (or related field), or equivalent work experience
• Enterprise Knowledge Management certification, such as eCKM

Preferred Training, Certification and Education:

• SharePoint Certification
• Project Management Professional (PMP) Certification or Certified ScrumMaster (CSM)
• Six Sigma or Lean Certification

Working Conditions:

• Location: Remote/Home office
• Travel: Occasional overnight travel (up to 20%) by land and/or air for meetings to the office or other areas  
• Must be able to use equipment at workstation, in an indoor environment, for up to 8 hours daily
• May be required to work a flexible work schedule, including weekend and evening availability during outages, security incidents, deployment and maintenance-window-oriented events

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available

• Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US.

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.