Business Systems Manager I

The Business Systems Manager I, through self-directed activities accountable for delivery of technical solutions in support of medium to larger projects such as account implementations, product implementations, systems enhancements, new system functionality and business effectiveness consulting.  Evaluates the impacts to Plan operations and makes recommendations (process or system-oriented) to lessen impacts.  Identifies, documents, recommends and implements approaches to most effectively use system functionality or product in the most productive way and can quantify the business value of recommendations.  Identifies, captures and reports the operational metrics and data to measure the use and effectiveness of a system enhancement or a product.  Identifies, tracks and reports on capacity metrics and forecasts for their product or system enhancement.  Supports system and data architecture needs by applying NASCO policies and standards as appropriate throughout product/project delivery.  Mentors less experienced team members, and develops as a SME in multiple system areas.  May provide approval of less experienced team members' test deliverables.

• Performs analysis to assess business and user needs
• Gathers, defines, and documents high level and detailed business and technical requirements
• Researches and develops innovative system solutions that use the system/product the most effectively
• Quantifies the business value of proposed system solutions
• Recommends and coordinates development/enhancements to meet customers' needs.
• Defines the impacts of project objectives to the system and business by using industry knowledge and system specifications
• Assesses technical design from vendor for traceability to business requirements
• Assesses technical designs from vendor for thoroughness, impacts to system including performance and capacity
• Identifies, captures and reports the operational metrics and data to measure the use and effectiveness of the a system enhancement or a product
• Supports system and data architecture needs by applying NASCO policies and standards as appropriate throughout product/project delivery.
• Develops test strategies and test plans
• Performs user acceptance testing and validate results
• Identify and document user acceptance test defects
• Partner with Plan(s) and vendor to resolve test defects
• Create Plan-readiness criteria and assessment
• Conduct post-production check out
• Facilitate walk through of system changes and test results
• Operates within resource (time and money) constraints to achieve results
• Obtain customer sign off on project deliverables
• Provides training and quality assurance as needed to peers and customers in areas for which you are a SME
• Promotes, recommends, and participates in process improvement activities
• Mentors less experience team members
• Develops skills and gains knowledge to be a SME in multiple system areas.
• May provide approval of less experienced team members' test deliverables.
• Communicates effectively (verbal and written)

Required Knowledge, Skills, Abilities and Experience: 

• 6-10 years experience as Business Systems Manage or related technical position
• Previous experience participating in large software development or implementation projects
• Previous experience in developing and implementing software testing strategies
• Previous experience working with customers and end users
• Previous experience in working with software vendors or in implementing vendor custom developed applications
• Proficient in Excel, Word, Outlook, PowerPoint software tools
• Excellent written and oral communication skills
• Ability to develop good, effective working relationships with customers through minimal contact
• Exceptional attention to detail
• Strong sense of urgency

Required Training and Education:

• Bachelor's degree in business or technology or work equivalent
• CBAP or CAPM certification required within 18 months from date of hire

Work Conditions:

• Home office/Remote
• Ability to sit and use equipment at workstation for up to 8 hours daily
• Ability to work a flexible schedule when work requires

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
• Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Must have legal authority to work in the US.

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.